InsightGx does not (and never will) sell any personal genetic information from your clients to any third party. Many larger direct-to-consumer genetic testing companies have built their entire business on selling their customers' de-identified genetic information to third parties.
To prevent unauthorized access to your information, our systems are run on HIPAA-compliant architecture, employing secure servers, firewalls and encrypted back-ups.

We use a noninvasive swab to collect cells from the mouth. The swab is easy to use and only takes about a minute to collect enough DNA for analysis. Once collected, the swab is mailed directly to our lab for analysis.

After your purchase, you will follow a simple 3 step process to receive your product.

1. Collect Sample or Upload Data

After you have received your kit in the mail, collect your DNA Sample with the easy-to-use cheek swab kit and register the kit on our website or If you have already purchased a 23andMe Health+Ancestry test or an Ancestry Health DNA test, you don’t have to submit another sample for DNA testing, simply make sure you purchase our "Data Upload" option and follow the directions sent to your email.

2. Mail Your Kit and We Analyze Your DNA

Mail your sample in its prepaid packaging according to directions in the kit. When our lab receives your sample we will promptly analyze your sample, identify your genotype, and compile your report based on the specifications of the report that you purchased.

3. Get Results

Login to access your comprehensive online report, download the printable version, access all other features of your report, and begin your wellness journey.

Our lab analyzes approximately 300 unique genetic markers that have been shown through external research to be related to various ways the human body processes food, nutrients and physical exercise, as well as how the body responds to the aging process.

Typical turnaround time for the entire process (swab kit shipping, DNA extraction and analysis, quality inspection, report generation) is approximately 10-15 business days. You will be notified as soon as your report is ready.

No. InsightGx focuses solely on those genes that are related to the body’s ability to process food, nutrients and physical exercise. Any DNA test performed to detect predictors for disease should be interpreted by a physician or a certified genetic counselor.

Your DNA sample will be destroyed by the lab within 45 days of analyzing the DNA.

Probably not. Most insurance companies do not yet pay for genetic tests related to health management programs like InsightGx’s programs. If your physician recommends you utilize a weight management program, you can use your HSA or FSA funds to pay for the dna weight loss program.

No. Your privacy is protected by the Genetic Information Nondiscrimination Act (GINA), which was instituted in the United States in May 2008. As a result, you are also not required to disclose genetic information to an employer or insurer. In addition, InsightGx will not respond to any request for test results from an insurer, employer or any other entity.

We have a standardized flat-rate shipping cost of $9.99 to handle the shipping of your DNA Swab Kit to you and back to the lab in the prepaid package.

Yes. We take refund requests on a case by case basis, so if you wish to return an undamaged and unused kit or wish a refund on your unregistered DNA upload within 30 days of your purchase, you may be eligible for a refund on your purchase. If you have any further questions please reach out to us at support@insightgx.com or visit our refund policy page here:

https://insightgx.com/policies/refund-policy